Privacy Policy for 3local Ltd
Last Updated: August 8, 2025
1. Introduction
This Privacy Policy explains how 3local Ltd ("3local," "we," "us," or "our") collects, uses, stores, and shares your personal data when you access our website (3local.com) and application (app.3local.com).
We are committed to protecting your privacy and complying with applicable data protection laws, including the UK GDPR and the Data Protection Act 2018.
2. Who We Are
3local Ltd
Company Number: 16598862
Registered Office: 232 Stamford Street Central, Ashton-Under-Lyne, United Kingdom, OL6 7NQ
Operating Offices:
- Lynch Lane Offices, 79 Lynch Ln, Weymouth, DT4 9DN
- Building 12 Office 2, Tameside House, Windmill Lane, Denton, Manchester M34 3QS
Contact Email: [email protected]
3. Data We Collect
- Account Information: Name, email address, business name, contact number, billing address
- Usage Data: IP address, device type, browser type, access times, pages viewed
- Content: Text, images, or other materials you submit through the app
- Payment Data: Processed securely by third-party providers (Stripe, PayPal, Paddle)
- Communication: Chat transcripts, support tickets, or emails
We do not knowingly collect data from children under 18 years of age.
4. How We Use Your Data
We use personal data for the following purposes:
- To create and manage your account
- To deliver and improve our services
- To process payments and send billing information
- To provide support and respond to inquiries
- To send system updates, notices, and promotional emails (opt-out available)
- To ensure compliance with legal obligations
5. Legal Basis for Processing
- Contractual necessity – for account and subscription services
- Legitimate interests – to maintain and improve services
- Consent – for marketing communications (can be withdrawn)
- Legal obligation – where required by law
6. Sharing Your Data
We do not sell or rent your data. We may share your personal data with:
- Service Providers: Hosting (AWS), AI processing (OpenAI), Payments (Stripe, PayPal, Paddle)
- Legal Authorities: Where required by applicable law
- Affiliated Companies: Only where necessary to provide the service
All subprocessors are contractually bound to comply with data protection laws.
7. International Data Transfers
We may transfer your data to countries outside the UK and EU, including the USA, under appropriate safeguards such as Standard Contractual Clauses (SCCs).
8. Data Retention
We retain personal data:
- As long as necessary for the purposes listed above
- In line with legal and tax obligations
- Until you delete your account or request erasure
9. Your Rights
Under the UK GDPR, you have rights including:
- Access to your data
- Rectification of inaccurate data
- Erasure of your data (“right to be forgotten”)
- Restriction or objection to processing
- Data portability
- Withdraw consent at any time
To exercise any rights, contact us at [email protected].
10. Cookies and Tracking
We use cookies to:
- Enable core functionality of our site and app
- Analyse traffic and usage patterns
- Personalise your experience
You can manage cookies via your browser settings. See our Cookie Policy for details.
11. Data Security
We use appropriate technical and organisational measures to secure your data, including encryption, access controls, and regular audits. However, no method of transmission over the internet is 100% secure.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify users of significant changes via email or site notices. Continued use of our services indicates your acceptance of the latest version.
13. Contact Us
If you have any questions or concerns regarding this Privacy Policy:
- Email: [email protected]
- Post: 3local Ltd, Lynch Lane Offices, 79 Lynch Ln, Weymouth, DT4 9DN
We aim to respond within 30 days.
If you are unsatisfied, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO).